Integritas Insights

Research worth reading.

Case studies from real engagements, plus industry analysis and technology strategy frameworks written by our advisory team for buyers who need substance, not slogans.

Case Studies

Real engagements, real outcomes.

Healthcare, nonprofit, engineering, hospitality, retail — outcomes in dollars saved, locations consolidated, equipment retired. Customer names withheld per mutual NDA.

White Papers

Industry analysis & strategy frameworks.

Latest Issue

Industry Analysis

Spring Cleaning: Are You Overpaying for Your Contact Center?

A practical audit framework for the CCaaS and PBX contracts most mid-market businesses haven't reread since signing.

May 20267 min read

Read the Paper

Digital Transformation

April 20267 min

Where AI Actually Belongs in Your Business

Mid-market AI strategy is mostly bad. Buyers are getting pitched chatbots for problems chatbots can't solve. Here's the diagnostic our team uses to figure out which workflows actually justify an AI investment, and which ones don't.

Industry Analysis

March 20269 min

The State of UCaaS in 2026

A comprehensive look at the Unified Communications landscape and what it means for mid-market businesses making platform decisions.

Security

February 20267 min

Cybersecurity Checklist for SMBs

Essential security measures every small and mid-size business should implement to protect against modern cyber threats.

Cloud Strategy

January 20268 min

Cloud vs. On-Prem: A Cost Analysis Framework

How to evaluate the true cost of cloud migration versus maintaining on-premises infrastructure for your specific workloads.

Networking

December 20258 min

SASE Explained: What You Need to Know

Breaking down Secure Access Service Edge, what it is, who needs it, and how to evaluate SASE solutions for your business.

Unified Communications

November 20259 min

Microsoft Teams Voice: Complete Guide

Everything you need to know about adding enterprise voice capabilities to your Microsoft Teams environment.

Newsletter

October 20255 min

Integritas Quarterly Newsletter, Q3 2025

Quarterly technology roundup including vendor updates, industry trends, and client success highlights.

Want these delivered quarterly?

Join our advisory list, substantive analysis, quarterly. No daily blog posts. No vendor-pushed content.

Research worth reading.

Real engagements, real outcomes.

Scaling a multi-state women's-health network from 3 to ~17 locations under unified voice and connectivity

~$150,000 saved over 36 months on connectivity alone — consolidating ~30 PT clinics onto one platform

Six ISPs and three voice providers collapsed onto a single stack — ~25% reduction in total spend

From RingCentral to Microsoft Teams Phone — leveraging a Microsoft 365 footprint they were already paying for

Replacing an underperforming MSSP with 24/7 SOC coverage — at a budget the organization was already spending

Consolidating circuit management across 5 carriers and unifying voice on Microsoft Teams Phone

RingCentral to Microsoft Teams Phone across 35 locations in 3 months — ~90% reduction in physical handsets

Five9 vs. Genesys — an objective head-to-head that landed a national hotel brand on the right CCaaS platform

1,000+ locations on Zoom Phone and Zoom Contact Center — with ITSM integration in flight

Industry analysis & strategy frameworks.

Spring Cleaning: Are You Overpaying for Your Contact Center?